Customer Service
We have dedicated team members across our group that service our customer’s needs. Like our sales teams, they vary from face to face, to office based, and business to business.
Roles vary from assistant, up to director level, and can involve working independently or overseeing a team. Salaries vary from £16,000 up to £25,000 within the group, and a customer service role can provide a great starting point to progress to other more specialised roles like Sales, Career Development, Recruitment & Consultancy, or Marketing and Branding to name a few.
Customer Service In More Detail
Customer Service role responsibilities within our group vary from servicing our From the Anvil stockist network, Marches Ironmongery customers and suppliers via the telephone and email from the office, to face to face service in our Marches Architectural Hardware shop, and Home Build and Interiors Showroom.
Good customer service skills are highly transferable and therefore highly desirable. The core attributes needed to be great in a customer service role are not only valuable, but essential across a myriad of other roles within any business.
No specific qualifications or experience is required to be a customer service professional, but the following key skills and attributes are desirable:
A positive attitude and excellent people skills.
Good problem solver.
Organised, with good written and verbal communication.
Sincere and empathetic.
What Our Team Say
“I take pride in my job in customer services for From the Anvil because it allows me to connect with new people daily and offer assistance for any issues they may be experiencing. Helping customers find the right products for their needs—whether it's door hardware, locks, or hinges—gives me a sense of satisfaction and purpose. I enjoy problem-solving, and every query brings a new challenge. The fast-paced environment keeps me engaged, and I love representing a company that values quality and reliability. Most of all, I appreciate being part of a supportive team that shares my commitment to excellent service.”
— Jess. From The Anvil Customer Service & Sales Coordinator.
“Customer service plays a huge part in my role as Sales Assistant. I deal with everyday enquiries from members of the public by email, telephone, and also face to face in the shop and showroom. My other regular duties include mixing paint, cutting keys, replenishing stock to ensure healthy stock levels are maintained, and also processing all payments. The team I work with, and the people I meet in this role are always friendly and helpful, and I really enjoy that no two days are the same and there is always something new to learn.”
— Danny. Sales Assistant for Marches Home Build and Interiors.